Your privacy

Who we are

Flexii Studios, 160 High Street, London Colney, AL2 1QF.

Messages you send us

When you use our contact form we receive your name, email address, phone number (if you give it) and your message. We use these only to reply to you. The form is processed by our website host, Netlify, on our behalf.

Bookings and memberships

Accounts, bookings and payments are handled in our separate members’ portal at app.flexiistudios.co.uk, which has its own terms and privacy policy. Card payments are processed securely by Stripe.

Cookies and visitor statistics

We only use cookies if you say yes. When you first visit, we ask whether we can count your visit. If you choose Accept, we use Google Analytics to see how people use the website (for example, which pages are visited and which booking buttons are clicked), so we can improve it. Google Analytics sets cookies named _ga and _ga_…, which last up to two years. We switch off Google’s advertising features and do not send your name, email address, phone number or messages to Google.

If you choose Reject, Google Analytics is not loaded at all. Your choice is remembered in your browser so we don’t ask again. You can change it at any time:

Change my cookie settings

Links to Google Maps and Instagram take you to those services, which have their own privacy policies.

Your rights

You can ask us what information we hold about you, or ask us to correct or delete it, by using our contact form. If you are unhappy with how we have handled your information, you can contact the Information Commissioner’s Office (ico.org.uk).